Last updated: 26th Jan 2026

1. Data Collected

• Personal data collected when users register or update their profile:
  • Name, email, phone number, country
  • IP address, device and browser information, browsing data
• Cookies and similar technologies are used to improve site functionality and performance.

2. Purpose of Data Collection

• To enable users to use the platform and run research projects.
• Communication related to services (email, phone, SMS).
• Platform functionality and security (prevent fraud, unauthorized access).
• Performance analysis and improving user experience.
• Contractual purposes (if applicable, e.g., invoicing clients).

3. Legal Basis for Processing

• Consent given by the user (Terms & Conditions + Privacy Policy agreement).
• Fulfillment of contract with the client.
• Legitimate interests: fraud prevention, security, platform operation.

4. Data Sharing

• Shared only with:
  • Frappe Digital authorized staff or subcontractors for site operation.
  • Legal authorities if required.
  • Third-party service providers (e.g., hosting providers, data processing services, IT services, or other entities that process data on our behalf) who comply with the GDPR or equivalent data protection safeguards.

5. Data Storage

• Stored securely on dedicated servers (e.g. cyberfolks).
• Your data is stored securely on servers in Romania, within the European Economic Area (EEA). This allows personal data to be transferred freely between EEA countries. If your data is transferred or processed outside the EEA, we implement additional safeguards, such as Standard Contractual Clauses, to ensure that your data remains protected in accordance with the GDPR.
• Cookies and browsing data collected for analytics and site functionality.

6. Retention

• Account data kept while the user is active.
• Unconfirmed email addresses deleted after 30 days.
• Users can request account deletion; legally required info (e.g., invoicing) may be retained.

7. User Rights

Users can, at any time:

• Access their personal data
• Correct inaccuracies
• Withdraw consent
• Request deletion or erasure
• Object to data processing
• Request data transfer (portability)
• Request a copy of their personal data

8. Security

• Data is protected via encryption, secure servers, controlled access, and secure internet connections.

9. Contact for Privacy Concerns

• Email: support@frappedigital.com
• Alternatively, contact Data Protection Officer (DPO) for complaints: Laurentiu Serghie.

10. Cookies

• Users consent to cookies for site functionality and performance.
• Can manage preferences via a “Manage Preferences” page.

11. Updates

• Privacy Policy subject to regular review; users will be notified of changes.